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| How do I place an order? |
To order online, visit www.ajitiles.com/store
To order via phone, call us at 908-561-2700
To order via fax and mail, download our order form
Fax it to the fax number provided on the form OR
Mail to:
AJI Tiles
601 Montrose Avenue
South Plainfield, NJ 07080 |
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| How many tiles do you have
in stock? |
| We are a manufacturer of stainless steel tiles,
and are in constant production. Our products are manufactured in South Plainfield, New Jersey. |
|
| How are your tiles priced?
Is there a minimum order requirement? |
| Our tiles are priced per tile. To estimate how
many tiles you need for your installation, please see our Tile Calculator
page by clicking here. There is no minimum order requirement. |
|
| Do your stainless steel tiles
match stainless steel appliances? |
| Yes, they match stainless steel appliances. The
brushed (satin) finish is the finish on most stainless steel appliances. |
|
| What types of material finishes
do you offer? |
| Please click here for a description of the types
of finishes that we offer. |
|
| How do I install your tiles? |
| Our tiles are installed similarly to ceramic tiles.
Please see our Installation
Guide for further details. |
|
| How do I cut your tiles? |
| Please click here
to for an explanation. |
|
| If the tile edges are exposed, how do I finish them off? |
| We manufacture several different finishing trims. For example, the most typical trim used to finish off the edges of the tile is our cap trim. The type of cap trim you use is based upon the backing of the tile. The cap trim must be installed prior to installing the tile. We also offer a universal edging trim that can be used with any of our tile types. In addition, we offer several types of corner trims, designed for both inside and outside corners. Furthermore, we are able to manufacture custom trims based upon your specifications. Please visit our custom trim page or contact us. |
|
| How do I adhere your tiles
to the wall? |
| We recommend that our Surface Mount and MDF backed tiles are adhered to the wall with PL Polyurethane Premium Construction Adhesive.
The Fiberock backed tiles can be adhered to the wall with traditional tile thinset mortar. Please see our Installation
Guide for further details. |
|
| How much adhesive do I need? |
| The 10.2 oz. tube adheres approximately
4 sq. ft. of tiles (e.g., 36 4" x 4" tiles, 16 6" x 6" tiles,
etc.). |
|
| Do I have to grout? |
| You can install our tiles without grout lines.
You may, however, choose to have grout lines or to seal the tiles with nonsanded
grout. |
|
| How much should I expect
to pay for shipping? |
| If you would like to estimate your shipping cost
prior to placing an order, simply add the tiles that you are interested
in ordering to your basket. Then, select your country and enter
your zip code. Please note that international shipments will also incur a brokerage fee in addition to any duties and taxes, which varies based upon the carrier chosen and the value of your order. Please visit http://www.usps.com and http://www.ups.com for additional information. |
|
| When will my
order be shipped? |
| We will make every attempt to fill your order as quickly as possible. We ship most orders that do not contain custom items within 3-7 business
days. Custom orders can take up to 10 business days or longer to process.
If you need a rush order, please contact us. |
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| Once my order is shipped, how long will it take to get to me? |
| Please see above for our estimated processing times. Once your order has left our warehouse, you will receive a tracking number via email. Please note that Parcel Post & First Class International shipments can take up to two weeks or longer for delivery from the date that your order is shipped. Packages also can arrive at different times. This means that you could receive your packages several days or even weeks apart even if they are shipped on the same day. (NOTE: THIS ONLY APPLIES TO PARCEL POST & FIRST CLASS INTERNATIONAL SHIPMENTS) |
|
| Will your stainless steel tiles
rust? |
| No. Our tiles are manufactured from 304 stainless
steel which does not rust and is non-magnetic. Please visit our Material Information page, which explains why the grade of stainless steel is important and what to look for when you purchase stainless steel products to ensure that they do not rust. |
|
| Will a magnet stick to your tiles? |
| No. Please visit our Material Information page for further information. |
|
| What is the actual size of
each of your tiles? |
| Our tiles are the sizes as described.
In other words, for example, our 4" x 4" tile measures 4"
x 4". The tolerance is plus/minus 1/64". |
|
| How thick are your tiles? |
| Our tiles are manufactured from 22 ga. stainless
steel, which is .031" thick. They have a raised 1/8"
face and an overall thickness of approximately 1/8". Our tiles
with a MDF backing have an overall thickness of 1/4" and our tiles with a Fiberock® backing have an overall thickness of 3/8". |
|
| What is the difference between
your Surface Mount, MDF and Fiberock® backed tiles? |
| For a detailed description of our tile types, please visit our Tile Backing Descriptions page, which can be accessed by clicking here. |
|
| Which tiles do I purchase to achieve an alternating grain orientation? |
| You can view an illustration that assists in explaining how to achieve the effect by clicking here. Square tiles with the same brushed material finish (e.g., brushed stainless, brushed copper, etc.) are used to achieve the alternating grain orientation (e.g., 4" x 4", 4 1/4 x 4 1/4", 6" x 6", etc.). They are installed with each adjacent tile being turned 90 degrees so that the grain creates a checkerboard effect. |
|
| What is the difference between
tiles that contain a horizontal grain line and those that contain
a vertical grain line? |
| You can view an illustration of the difference by clicking here. Tiles that contain a horizontal grain have a grain
that is parallel to the long axis of the tile. Tiles with a vertical
grain have a grain that is parallel to the short axis of the tile.
You can change the grain orientation on our
square tiles by simply rotating the tiles 90 degrees (see next question). |
|
| Are your tiles
solid metal? |
| Yes, our stainless steel tiles are manufactured
from 22 gauge (.031”) stainless steel with a #4 polish (brushed
finish). Our aluminum tiles are manufactured from 5052 .040"
aluminum. |
|
| Are your tiles flat? |
| Our surface mount wall tiles have an 1/8" raised surface.
Our MDF backed tiles have an overall thickness of 1/4" and our Fiberock® backed tiles are 3/8" thick. Our floor tiles are flat. |
|
| Do you sell stainless steel
countertops or other custom home decor or commercial stainless steel products? |
| Please visit http://www.mrstainless.com
to purchase these types of products. |
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